FREQUENTLY ASKED QUESTIONS

Q: How do I book a taxi?

Q: Can I negotiate a flat rate?

Q: Does PHL offer bonus to frequent travelers?

Q: How many passengers can ride in a taxicab?

Q: May minors, under eighteen (18) years of age, ride alone in your taxicabs?

Q: If I book a taxi ahead of time to go the airport or the train station, will I be pciked up on time?

Q: Does PHL dispatch vehicles to street corners or places where major events have taken place, such as sporting arenas?


Q: Does PHL arrange tours or sightseeing trips?

Q: Am I better off by reserving a PHL taxicab over a sedan or shuttle service, or to by driving my own to a valet parking in the airport vicinity, or by renting a car?

Q: Does PHL offer accessible transportation?

Q: How do I go about reserving a minivan?

Q: Do you provide infant seats?

Q: Does PHL deliver packages?

Q: Can I book a taxi on the same day I am traveling to the airport?

Q: What areas do you serve?

Q: Do you pick up from regional airports?

Q: Can you pick me up from the Philadelphia Int’l Airport?

Q: If my flight is delayed, do I have to pay for the waiting time?

Q: What is the procedure to be picked up from the Philadelphia Amtrak 30th St Station?

Q: Do you pick-up passengers from Philadelphia hotels?

Q: Can I book a taxi from out-of-town?

Q: Is PHL a certified dispatch?

Q: Are PHL drivers certified?

Q: What is a Gold Seal Driver?

Q: Are PHL drivers employed by PHL Taxi?

Q: Should I make personal service arrangements with PHL drivers?

Q: May I request for smoking driver?

Q: Are your vehicles inspected, registered and insured?


Q: Does PHL use GPS technology?

Q: Can I pay the fare by credit or debit card?

Q: Can I prepay a trip for me or another person?

Q: Do you honor airline ground transportation vouchers?

Q: Can I open a corporate account?

Q: If my car breaks down and I am stranded on the road, will I be able to get help from PHL Taxi?

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Q: How do I book a taxi?
A: You can easily book a taxi by phone, fax, online, e-mail, or regular mail. PHL uses a state-of-the-art reservation system that helps reduce the possibility of human error. It has also enabled us to serve our clients more promptly and efficiently.

Q: Can I negotiate a flat rate?
A: No-except for the $26.25 Airport-downtown flat rate stipulated by law. However, you can contact us to get a price quotation based on the departure and destination points you provide, or simply by entering the name of the place located in the Estimated Rates page. The estimated rates we have provided are, for the most part, fairly close prices of what you are expected to pay. Gratuity is optional but customary.

Q: Does PHL offer bonus to frequent travelers?
A: Frequent travelers going on long trips may qualify for a bonus or complimentary rides. Please check with us about available bonus programs.

Q: How many passengers can ride in a taxicab?
A: By definition, a taxicab can fit as many people as seatbelts are available in the vehicle. This criterion includes the driver. Cars usually fit four up to (4) persons, while minivans can fit up to five (5). If you have a larger group, you may then have to reserve more than one (1) vehicle. If you have any questions regarding vehicle capacity, please feel free to contact us.

Q: May minors, under eighteen (18) years of age, ride alone in your taxicabs?
A: No. Passengers must be eighteen (18) years of age or older to ride alone in a PHL taxicab, unless special arrangements have been made ahead of time and approved by PHL Management.

Q: If I book a taxi ahead of time, to go the airport or the train station, will I be picked up on time?
A: Yes, under normal weather and traffic conditions. PHL policy prioritizes advanced reservations over short-noticed calls.

Q: Does PHL dispatch vehicles to street corners or places where major events have taken place, such as sporting arenas?
A: For the most part, we do not, unless the reservation is made ahead of time. You need to provide a telephone number so we can contact you upon the vehicle’s arrival. In some instances, you may ask to provide a credit card. If you have any questions about this, please do not hesitate to contact us.

Q: Does PHL arrange tours or sightseeing trips?
A: Yes. For this can of service, we select an operator from our Gold Seal Driver program.

Q: Am I better off by reserving a PHL taxicab over a sedan or shuttle service, or to by driving my own to a valet parking in the airport vicinity, or by renting a car?
A: This is your personal choice, and it depends on your budget. PHL Taxi is a highly professional and cost-effective service. When making a reservation to go the airport, train station, or out-of town, expect to get a well-maintained and cleaned vehicle, driven by an experienced and affable operator. If you have any doubts, try our service and see for yourself: you will not be disappointed.

Q: Does PHL offer accessible transportation?
A: Not at this time, but in late 2008 we will probably be first company in Philadelphia to offer this type of service for handicapped persons. For updates, please go to the News page in our website.

Q: How do I go about reserving a minivan?
A: Currently, the PHL minivan fleet comprises twelve (12) units. Due to this limitation, we have a twenty four (24) minivan advanced reservation policy. Specify to the call taker why you need to reserve a minivan. As with any other reservation, our policy is based on normal weather and traffic conditions. Please note that a minivan can accommodate up to five (5) persons, maximum.

Q: Do you provide infant seats?
A: No. Currently, the Commonwealth of Pennsylvania does not require that a rider needs to have an infant seat when riding in a taxicab or a livery service. If you want to provide your child seat, we can do it. This works well, particularly if you need a return trip. We can keep the infant seat in storage. When you return, the assigned driver will have the child seat ready for you in his vehicle.

Q: Does PHL deliver packages?
A: Yes. We deliver parcel, luggage, specimens, and other items, but you need to inform us first about the content. Based on this information, we will approve or disapprove the reservation. For pick ups outside Philadelphia County, you need to provide us with a credit card before making the reservation.

Q: Can I book a taxi on the same day I am traveling to the airport?
A: Yes-but we strongly recommend that you make the reservation in advance. Allow yourself sufficient time, to avoid unforeseen problems. Depending on the pick-up address and time, we suggest that for reservations in Center City area be made at least twenty (20) minutes ahead of time. For long distance calls, reservations should be made at least one (1) hour ahead of time, but consider booking the night or evening before the ride, at least.

Q: What areas do you serve?
A: We serve the Tri-State area-comprising Southeastern Pennsylvania, Southern New Jersey, and Delaware. This area is also referred to as the Delaware Valley. No travel restrictions apply when departing from Philadelphia County, By contrast, all long distance pick-ups require that passengers return to Philadelphia County. Unless you are an established customer, for most reservations made outside Philadelphia County, you need to provide us with a credit card. If you have any questions about this, please feel free to contact us.

Q: Do you pick up from regional airports?
A: Yes- we do, provided that you return to Philadelphia County. Unless you are an established customer, you need to provide us with a credit card when making a reservation from a regional airport, other than Philadelphia International (PHL) and Philadelphia Northeast Airport (PNE).

Q: Can you pick me up from the Philadelphia Int’l Airport?
A: Yes, our specialty is airport transfer service. When making the reservation, you need to provide us with a phone number, the name of the airline, flight number, and the expected arrival time. PHL Taxi manages a large and well-organized fleet at Philadelphia International. PHL Taxi can get you picked up within minutes, under normal weather and traffic conditions. You need to phone us first, indicating that you have already arrived and retrieved your bags, if you have carry-on luggage only, please call us when you reach the gateway. Depending on the terminal your plane has landed on, please proceed to Zone 6, the reservation stand. Please make sure you go to the designated terminal, to avoid problems. For you information, there are currently five (5) terminals at Philadelphia International. If you have any problems finding Zone 6, please give us a call, or ask an Airport taxi or ground transportation greeter for help. Rest assured that you will ride in a clean and well-maintained vehicle, operated by a friendly and licensed chauffeur, to get you safely and promptly to your destination.

Q: If my flight is delayed, do I have to pay for the waiting time?
A: No- if you anticipate a long delayed, you need to notify us, as soon as possible, and rescheduled your reservation, providing the arriving time. However, you can reserve a vehicle and make the driver wait until your arrival. You need to provide us with a credit card. Although this seldom occurs, except during extreme weather or other unforeseen conditions, when this happens, you will be charged for the waiting time.   

Q: What is the procedure to be picked up from the Philadelphia Amtrak 30th St Station?
A: It is also quite easy and convenient. First, you need to make a reservation indicating the departing city, expected arrival time, and the trip number- e.g. Amtrak trip number. Then, you need to call us again a few minutes before reaching the station. Your designated driver will greet you on Market Street side of 30th Street Station, in the compound. If you train is running unusually late, please notify us as soon as possible, so the driver does not wait unnecessarily.

Q: Do you pick-up passengers from Philadelphia hotels?
A: Yes-we can pick you up from any hotel in the Greater Philadelphia region. If the pick-up is from a local hotel there is no problem. If the hotel is located outside Philadelphia, you must return to Philadelphia County. Unless you are an established customer, you need to provide us with a credit card when making a reservation from a hotel located outside Philadelphia.

Q: Can I book a taxi from out-of-town?
A: Yes-but your destination has to be Philadelphia County. Unless you are an established customer, you need to provide us with a credit card when making a reservation from outside Philadelphia.

Q: Is PHL a certified dispatch?
A: Yes- we are certified, regulated, and bonded, in accordance to the Philadelphia Parking Authority Regulations.

Q: Are PHL drivers certified?
A: Yes- they are certified by the Philadelphia Parking Authority (PPA). Drivers must clean criminal and driving records, complete a three (3) day training class and successfully pass an examination. In addition, PHL Taxi drivers are required to complete a Drivers' Workshop every year.

Q: What is a Gold Seal Driver?
PHL has recently instituted the "Gold Seal Driver Program." A Gold Seal Driver strictly obeys Philadelphia Parking Authority's Rules and Regulations, as well as a stringent set of PHL Taxi Guidelines. If you request for a Gold Seal Driver, you must do this at least twelve (12) hours ahead of time.

Q: Are PHL drivers employed by PHL Taxi?
A: No- they are independent contractors / operators, like the rest of the taskforce in the Philadelphia taxicab, limousine, and shuttle industry.

Q: Should I make personal service arrangements with PHL drivers?
A: Based on our experience, the answer is no. PHL is a certified and well-reputed dispatch service, and dispatching vehicles is our business. Please keep in mind that PHL Taxi is not responsible for personal arrangements made between you and a PHL driver. However, if you request a particular driver or vehicle, if available, we will be more than happy to make this arrangement.

Q: May I request for smoking driver?
A: The law prohibits both drivers and passengers from smoking in the taxicab. If you a smoker, you may ask the driver to pull up in some place so you can get out of the vehicle and have a puff. Most drivers will not object to this type of request.

Q: Are your vehicles inspected, registered and insured?
A: Yes- the PPA conducts two semiannual safety vehicle inspections a year and one annual State Emission inspection. All Philadelphia medallion taxicabs must have carry car insurance, in accordance to the Commonwealth of the State of Pennsylvania and the Philadelphia Parking Authority.

Q: Does PHL use GPS technology?
A: Yes- Global Positioning System [GPS] has been installed in all Philadelphia medallion taxicabs, as part of the Hospitality Initiative Program. PHL Taxi was the first Dispatcher to adopt such a system, almost one year before everyone else. This has given us a considerable business edge over other competitors. GPS technology is a very helpful tool for tracking and dispatching vehicles. PHL no longer uses radio communication to conduct business. Here, we have distanced ourselves from the rest of the industry. PHL is the only dispatch company, to this date, that the Philadelphia Parking Authority (PPA) granted permission to discontinue usage of two-way radio communication-see the News page in our website. GPS technology far exceeds the traditional radio dispatch system.

Q: Can I pay the fare by credit or debit card?
A: Yes-all our vehicles have paying terminals (POS) installed in the passenger area. The law requires drivers to accept credit and debit cards from the riding public. If, for instance, the system has a malfunction, please call us immediately, so we can process the credit card from our office.

Q: Can I prepay a trip for me or another person?
A: Yes- our friendly staff will be delighted to assist you in processing this type of payment option.

Q: Do you honor airline ground transportation vouchers?
A: PHL has made agreements with several airlines, whereby we provide ground transportation service to distressed passengers using vouchers as a method of payment, provided that the airline makes proper arrangements with us. Sometimes, we also provide service to returning passengers paying the driver with airline vouchers. To find out more about honoring airline vouchers, please call (215) 232-2000.

Q: Can I open a corporate account?
A: Yes- PHL welcomes both professional and corporate charge accounts. This is a very convenient way of doing business for companies offering transportation service to their workforce or complimentary rides to their visitors. To find more about opening a business account page, please go to the Corporate Charge Account page. You can download an application form. Complete this form and then mail or fax it to us. If you prefer to contact us by phone, please call (215) 236-2700.

Q: If my car breaks down and I am stranded on the road, will I be able to get help from PHL Taxi?
A: Yes, for the most part, depending on the location, weather, and traffic conditions. Before calling us, find out exactly where you are located, provide a contact phone number, and provide us with credit card.



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